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# Support for existing StrideUp homeowners and Buy-to-let landlords

Already own or rent out a property with StrideUp? We’re here to help you through every stage of your journey, from everyday questions to life’s bigger changes.

Whether you’re a homeowner, landlord or joint applicant, our team is on hand to offer clear guidance, quick updates and ongoing support whenever you need it.

If you’re experiencing financial difficulties, please get in touch as soon as possible so we can help you explore your options. The earlier we know, the more we can do together.

## Get in touch

Our team is available to help with questions about your account, payments, purchase plan products or property queries.

- Email: customers@strideup.co
- Phone: 0330 818 1226
- Hours: Monday to Friday, 9.00am to 5.30pm
- Write: Third Floor, 20 Old Bailey, London, United Kingdom, EC4M 7AN

If you prefer, you can also send us a message through the chat on our website, and we’ll make sure your query reaches the right person.

## If you’re worried about payments

We know life can change unexpectedly. If you think you may miss a payment or are finding things difficult, please contact us straight away. Talking to us early helps us understand your situation and find the best way forward.

We’ll always treat your situation with understanding and respect, and we’ll work with you to agree on practical next steps that protect both your home and your peace of mind.

## Independent help and advice

If you’d like free, confidential advice on managing your finances, these independent organisations can help:

- MoneyHelper: Free and impartial help with money and pensions
  Call: 0800 138 7777
  Visit MoneyHelper
- Citizens Advice: Free advice to help you find a way forward, whatever the problem
  Call: 0800 240 4420
  Visit Citizens Advice
- StepChange: StepChange provides the UK’s most comprehensive debt advice service. They help thousands of people become debt free every year.
  Call: 0800 138 1111
  Visit StepChange
- PayPlan: PayPlan offer free debt help and advice, with solutions including free Debt Management Plans. Other solutions include IVAs, Trust Deeds and bankruptcy.
  Call: 0800 280 2816
  Visit PayPlan
- National Debtline: National Debtline is a registered charity providing free, impartial, expert debt advice to more than 100,000 people each year.
  Call: 0808 808 4000
  Visit National Debtline

Not all issues are related to finances. Whether you are struggling with health issues or other challenges in your life there are many free organisations that exist to support and guide you.

- Mind: Whether you’re living with a mental health problem, or supporting someone who is, Mind is here to provide guidance and assistance.
  Call: 0300 123 3393
  Visit https://www.mind.org.uk/
- Carers UK: Caring for a family member or someone else close to you? Get help and advice from Carers UK.
  Call: 020 7378 4999
  Visit https://www.carersuk.org/help-and-advice/

## Looking to refinance or make changes?

If you’d like to explore switching products, refinancing or buying another property, we can help you understand your options.

Get in touch by clicking here to discuss what options may be available to you.

## Your StrideUp home is waiting for you.

Take your first step

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## This call is for investment finance only

Investment calls are for Buy to Let properties only.

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If you’re looking to purchase or refinance your own home, explore home finance instead.

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